Last updated: 21 June 2026
Provide your true identity, contact information, guest count and any required driving, boating or eligibility details. You are responsible for people you invite or include in the booking.
Review the listing, dates, location, capacity, rules, cancellation terms, price and currency before booking. For host-confirmed listings, your request remains pending until accepted. A booking is not fully secured until all required payment and confirmation steps are complete.
You authorise Stripe to charge the displayed total and RentScanner to facilitate marketplace payment processing, including any disclosed platform fee. UK listings are normally payable in GBP and eligible European listings in EUR. Your provider may charge separate currency-conversion or bank fees.
Use the listing lawfully, safely and only for the agreed purpose and period. Follow occupancy, smoking, pet, parking, marina, mileage, licence, navigation and other disclosed rules. Do not sublet, transfer or commercially exploit a booking without written permission.
Property guests must respect neighbours and access rules. Drivers must hold a valid licence and meet insurance and age requirements. Boat guests or operators must meet disclosed competency, safety and local navigation requirements. The host may refuse unlawful or unsafe use without creating an automatic refund right.
The Cancellation Policy and Refund Policy apply. Report a material problem promptly through the booking or chat tools and allow a reasonable opportunity to address it where safe.
You may be responsible for damage, loss, excess cleaning, fines, tolls, fuel, late return or rule breaches caused by you or your party, to the extent supported by evidence and permitted by law. You must cooperate with a reasonable claim review.
Communicate respectfully and keep material booking arrangements on the platform. Harassment, discrimination, fraud, payment circumvention, unsafe conduct and review manipulation are prohibited.
You may leave a review after an eligible completed booking. Reviews must be genuine, relevant and not contain unlawful or private content.
Contact the host through the booking chat first where appropriate. You can also report a booking problem or email info@rentscanner.com.
RentScanner is operated by RENT SCANNER LTD, a private limited company registered in England and Wales.
Company information is based on the public Companies House register.
RentScanner uses marketplace payment processing for bookings. A guest pays RentScanner at checkout, and the host amount is held as host pending payout until it becomes eligible for delayed payout after the rental end date. This is not escrow.
RentScanner service commission is 12% of the gross booking amount unless another rate is clearly shown before checkout or agreed in writing. The commission is deducted before calculating the host pending payout. Stripe processing fees, refunds, chargebacks, disputes, taxes and currency conversion may affect the final settlement.
Top advert promotion is a rotational advertising placement. RentScanner displays a maximum of 4 promoted adverts at a time in matching category, city and search result placements. Promoted adverts rotate on page refresh, and promotion does not guarantee a fixed position, continuous display, clicks, enquiries or bookings.
If a booking is cancelled, refunded, disputed or placed on hold, RentScanner may delay, reduce, reverse or block the host payout according to the applicable cancellation, refund, host and guest terms.
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